Cellcom Outage Disrupts Service for Thousands of Users
On May 13, 2025, Cellcom users in several regions across the U.S. experienced major service disruptions. Customers reported issues with call, text messaging, and mobile data.
The outage started around 9:00 AM (CST) and peaked within an hour. By then, over 15,000 users had logged complaints on Down detector and other platforms.
What Happened?
Cellcom has not yet provided full technical details. However, the company posted an update on its official twitter account, stating that the team was “aware of the issue and working to restore service as quickly as possible,”
By 3:00 PM, Cellcom announced that most services had been restored. Some customers still faced slower internet or dropped calls into the evening.
Areas Affected
The outage mainly affected users in:
- Wisconsin
- Upper Michigan
- Parts of Iowa and Minnesota
Many customers expressed frustration on social media. Some said they couldn’t make emergency calls or connect to work apps.
How Did Cellcom Respond?
Cellcom’s customer support team responded quickly through online platforms. They also recommended restarting devices or turning airplane mode on and off to refresh the connection.
In a press release later that day, Cellcom apologized for the inconvenience and confirmed they were investigating the root cause.
“We deeply regret the disruption. Our teams are working to ensure this doesn’t happen again,” said a spokesperson from Cellcom.
For more, you can visit Cellcom’s Official service page.
What Users Can Do Next
- If you’re still having issues, contact Cellcom’s support directly.
- Check for device updates and restart your phone.
- Monitor Down detector for real-time status updates.
Internal Links for Readers
- Read our guide on how to fix common mobile network issues.
- Stay updated with the latest in tech outage and recovery tips.
Why This Matters
Cellcom is a key mobile provider in the Midwest. Outages like this can disrupt not only personal use but also small businesses, healthcare apps, and emergency communications.
Experts say outages like this remind of the need for backup plans-especially in rural areas where Cellcom is a primary provider.